Frequently Asked Question

1. To open a new ticket, you will need to visit the client portal page of the help desk.https://it.servicedesk.chipmonginsee.com/ and choose "Open a New Ticket" button.

2. You will see a Help Topics field. By choosing a help topic, you are able to direct and streamline the information you are submitting to the help desk.

3. Select the appropriate help topic relating to the issue that you are experiencing. Make a brief description in the issue summary - think of this like the subject line of an email. Share as much detail as you would like in the body of the message.When you have completed filling out your ticket, be sure to click the “Create Ticket” button.

4. Once you have successfully created the ticket, you will be directed to a confirmation of the ticket request being created.